Will IDEM issue a Notice of Violation if a water system operator contacts the agency too frequently?

The correct answer is that IDEM will not issue a Notice of Violation simply because a water system operator contacts the agency frequently. Frequent communication between water system operators and IDEM is generally seen as a positive practice. It indicates that the operator is proactive about compliance and seeks guidance to effectively manage their water system.

IDEM encourages operators to seek assistance, report issues, and clarify regulations, which can lead to better operational practices and improved water quality standards. Open lines of communication can prevent potential violations by enabling operators to understand and address any compliance concerns before they escalate. Therefore, the frequency of contact, in itself, does not warrant a violation but rather reflects an operator's diligence and commitment to maintaining regulatory standards.